How can we help?
Contact Taken support
Email support@taken.dating with your account email and a description of the issue. Never send your password, verification code or identity document by email.
Signing in or resetting your password
Use the same sign-in method you used to create your account. For email accounts, choose Forgot your password on the sign-in screen and follow the reset email instructions.
Identity verification
Follow the selfie and document steps in the app. Use a clear, complete image without glare. After three rejected automated attempts, your verification requires manual review.
Status checks
Results show available information reported on Taken. A face match does not prove identity or guarantee someone's real-world relationship status.
Checks and subscriptions
Your allowance and next reset or expiry appear in the app. Unused plan checks expire; earned extra checks remain available. Manage or cancel an Apple subscription in your iPhone Settings under your Apple account's Subscriptions.
Reporting, privacy and account deletion
Use report and block controls in profiles or conversations. To deactivate or permanently delete your account, open Profile, then Privacy & Security and follow the account action's confirmation steps. Deleting Taken does not cancel your Apple subscription.