Privacy Policy
Effective October 5, 2026
Scope and contact
Taken.dating LLC (“Taken,” “we,” or “us”) provides the Taken app and taken.dating website. This policy explains how we handle personal information when you use them. For privacy questions, access requests, or permanent deletion requests, contact support@taken.dating. We may verify that a request comes from the account owner before acting on it.
Account and profile information
We process the email address and sign-in identifiers supplied through email, Apple, or Google authentication; account identifiers; preferred name and username; profile details; hometown or city; relationship statuses and requests; and account settings. Identity details such as legal name and birth date may be obtained from documents submitted for verification. We process the information you provide and information returned by the sign-in provider; we do not receive your Apple or Google password.
Selfies, identity documents, and facial data
When you use verification or facial status-check features, we process submitted images, identity-document information, verification results, and derived facial identifiers used for indexing and matching. These are sensitive data and may be biometric information under applicable law. AWS Rekognition performs facial analysis and matching, and private AWS storage holds uploaded images and documents. We use this information to verify identity, find eligible matching profiles, and maintain the safety and integrity of these features. We do not sell facial information or use it for advertising. Only submit images and documents you are authorized to provide. Feature-specific consent and applicable legal requirements govern this processing; ordinary acceptance of these terms is not a substitute for any required biometric consent.
Messages, activity, and location
We store messages, conversations, relationship requests and responses, and activity needed to provide the service. Messages are stored on our backend and are not represented as end-to-end encrypted. Profile-view counts, ranks, unread counts, and check allowances are derived from service activity. When you open another person’s profile, we record that view. Gold and Premium members can see the names or usernames of people who viewed their own profile; Premium members can also open those viewers’ profiles to see available profile photos, hometown and relationship status. Profile viewing is therefore not anonymous. Deactivated accounts and blocked members are excluded from these viewer lists. You can manage facial-match visibility in Privacy & Security. Turning matching off excludes your account from facial search results but does not erase stored verification data. Blocking prevents contact and profile disclosure between the affected accounts. Abuse reports and their descriptions are stored for staff review; submitting a report does not automatically block a member. We process the city you select and, if you grant the app location permission, location information used by location-related features. You can control device permissions in system settings. Information you send to another user becomes available to that recipient.
Purchases and technical information
For Apple purchases, we process product and transaction identifiers, signed transaction information, subscription tier, expiration, and status to validate purchases and restore access. Apple processes payment details. We also process technical information needed for delivery, security, troubleshooting, and reliability, such as IP addresses, request records, device or browser information, and error logs. The public launch website has no account signup or photo-upload form; hosting services can still process technical request information.
Why we use information
We use information to authenticate accounts, provide profiles and messaging, process relationship requests, verify identity, perform requested checks, maintain usage allowances, validate subscriptions, send service emails, respond to support requests, prevent abuse, and operate and improve reliability. Where a legal basis is required, it may include performing our agreement with you, your consent for applicable sensitive-data or optional processing, compliance with legal obligations, and legitimate interests in operating a safe and reliable service, subject to your rights.
Sharing and providers
We disclose information to other users only as needed for the features you use and the applicable profile or subscription permissions. Service providers process information on our behalf: AWS for image/document storage, facial matching, and service email; Neon for the application database; Namecheap for backend hosting; and Vercel for the website. Apple and Google process their own sign-in services, and Apple processes in-app purchases under their policies. We may disclose information to meet lawful obligations, protect people or the service, or carry out a business transfer subject to applicable privacy protections. We do not sell personal information or share it for cross-context behavioral advertising.
Retention, deactivation, and deletion
We retain information while needed to provide the service and for appropriate security, dispute-resolution, and legal purposes. In-app deactivation removes the account from other users’ facial status searches but does not automatically erase its stored records or uploads. Request permanent deletion by emailing support@taken.dating from your account email. We will review and process verified requests subject to applicable law and explain any necessary retention. Deleted information may remain in protected backups or storage versions until those copies are removed through their retention cycle. Messages already received by another person may remain in that person’s conversation. We do not promise immediate deletion from every backup. Apple subscriptions must be canceled separately.
Security and international processing
We use access controls, protected service credentials, encrypted network connections, and safeguards for private uploads and backups. No system can guarantee absolute security. Our providers may process data in the United States or other locations outside your country. Where required, international transfers must be supported by applicable safeguards. Avoid sending passwords or identity documents in ordinary support email.
Your choices and rights
You can edit supported profile fields, manage device permissions, and cancel Apple subscriptions through Apple. Depending on your location, you may have rights to access, correct, delete, or obtain a copy of information, object to or restrict processing, withdraw consent, or complain to a privacy regulator. Contact support@taken.dating to exercise these rights. Withdrawal does not undo earlier lawful processing and may prevent use of verification or matching features. We will not deny applicable rights because you exercised them.
Age eligibility, updates, and related policies
You must be at least 13 to use Taken, or meet a higher minimum age where required in your region. Do not submit identity documents or images of anyone under 13 for verification or matching. If you believe we have received information about someone under 13, contact support@taken.dating so we can investigate. We may update this policy as the service changes and will show the effective date and provide any legally required notice. Consult Apple, Google, and our service providers’ privacy policies for their independent processing.
Android adult access and safety
Android dating, discovery, messaging, and relationship-status search features are available only to adults 18 and older. See our Child Safety Standards, which prohibit child sexual abuse and exploitation. Request account deletion in Profile → Privacy & Security → Delete account, or use our external account deletion instructions.
Android purchases and notifications
When Android purchases are enabled, Taken processes Google Play purchase tokens, product identifiers, subscription status and expiry, and an account-binding identifier to verify and restore access. Google processes payment details. Android notifications use Firebase device tokens and account identifiers to route service alerts. Notification delivery can be disabled in device settings. These providers process information under their own policies.